The Crown at Ampney Brook | Wild Thyme & Honey Terms and Conditions

General
Your contract is with The Crown at Ampney Brook and Wild Thyme & Honey in Cirencester, Gloucestershire.
​Please read our Terms & Conditions carefully as you will be bound by them.

ROOM BOOKING TERMS AND CONDITIONS:

Reservations
We require your credit card details to guarantee all reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying.

Cancellations 
If cancelled up to 2 pm, 3 days (72 hours) prior to the date of arrival, no fee will be charged. If cancelled after 2 pm, 3 days (72 hours) prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged.  To make a cancellation please email your request to stay@wildthymeandhoney.co.uk

Group Cancellation Policy (applicable on bookings of 5 rooms or more)
Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Full payment for group bookings is required 8 weeks prior to the date of arrival.  Reservations cancelled or amended within 8 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes. These cancellation fees will be charged to the credit card that was given to secure the booking.  To make a cancellation please email your request to stay@wildthymeandhoney.co.uk

Check-In/ Check-Out
You may check-in between the hours of 3 pm and 10 pm. We do ask you to check out before 11 am.

Early Check-Out
In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply.

Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of breakfast. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates as shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.

Service charge
Please note a 12.5% discretionary service charge for all food and beverages consumed will be added to your bill. This service charge is shared amongst the full team.

Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.

Payment
Please note, we will require a credit card to guarantee advance bookings. We accept both credit cards and cash payments, cheques are no longer accepted. Please note, payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.


PET POLICY:

We love your four-legged friends and are delighted to offer a variety of dog-friendly accommodation rooms at Wild Thyme & Honey.

Please note the following T&C’s when bringing your pets for an overnight stay.

  1. We have a variety of allocated bedrooms that can accommodate small/ medium-sized dogs, not all rooms are suitable. Guests therefore must confirm at the time of booking if requiring a dog-friendly room. Unless you have received confirmation that you are booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not, and may have sensitive allergies.
  2. Well-behaved dogs over 1 year may share their owners’ room for a supplement fee of £30 per night, inclusive of VAT. This fee covers the additional anti-allergic deep clean requirements.
  3. Guests are only permitted to have one pet in a room at any given time, unless authorised by management.
  4. Your dog must not be left alone in the bedrooms at any time. When dining with us, you are welcome to bring your dog with you to the pub’s designated dog-friendly dining areas, but do ask that your dog be well trained in public areas where food is being served.
  5. Staff are not permitted to care for your pet during your stay e.g., feeding/ walking.
  6. Please ensure your dog is always kept on a lead when in public areas of the pub and hotel.
  7. We appreciate accidents can happen; therefore, we ask that you let us know if any accident occurs. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card.
  8. We do politely request that guests control and manage noise made by their pets during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests.
  9. Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove as there is a main road at the front of the pub.
  10. We reserve the right to review our accommodation commitment should continued disturbances to other guests occur.

Acceptance of Children
Children of all ages are welcome.

Damages and Breakages
Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages.

Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

The Crown at Ampney Brook and Wild Thyme & Honey is owned and operated by Red Lion Operations 3 Ltd of Red Lion Holdings.
Company address: Units B&C, Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH.
​Company Number 12158205.